How we work, from the first call to handover
Start with a free call, then follow the path that fits your scope. Simple services go directly to a written offer; the paid diagnostic is a step for complex projects.
Clear stages for your project scope
We describe the steps as they actually run. Amounts are on the Pricing page, and for every project the signed agreement prevails over this summary.
- 1
A free introductory call
- What we do
- We listen to your business, to the tools you use today and to what you want to change. We tell you plainly if what you ask for is outside our scope, or if you do not need a project at all.
- What you see or decide
- You receive a short written summary and learn whether the next step is a direct offer or assessment for a complex project.
- Cost
- Free
- 2
Complex projects only: a 5-working-day diagnostic
- What we do
- Simple services skip this step. For complex work we agree the price and deliverables first, then review processes, data and tools and prepare an illustrative deliverable suited to the project.
- What you see or decide
- You receive a 5–8 page report, 3 priorities ranked by impact, and a fixed offer for implementation. You are not obliged to continue with us afterwards.
- Cost
- Paid in full before it starts, and credited in full if the project starts within 30 days of delivery of the diagnostic report.
- 3
A written fixed-price offer
- What we do
- The offer states the scope, the deliverables, the phases and their dates, the written acceptance criterion for each phase, the separate costs such as hosting and licences, and what falls outside the scope.
- What you see or decide
- You read the offer, discuss it and approve it in writing. After approval, the first payment is made.
- Cost
- First payment: 40%
- 4
Building in phases, with previews
- What we do
- We carry out one phase after another according to the agreed plan, and show you a working version that you try yourself. We do not move to a new phase except according to the plan.
- What you see or decide
- You try the version and send your comments. Comments needed to meet the acceptance criteria are inside the scope.
- Cost
- Second payment: 30%, when the working version is shown
- 5
Testing and written acceptance
- What we do
- We test the work before final handover and write down the test results.
- What you see or decide
- You compare the results with the acceptance criteria and confirm acceptance in writing. If the work does not meet the criteria, we correct it and present it again.
- Cost
- Last payment: 30%, on acceptance and approval
- 6
Handover
- What we do
- After the last payment we hand over the final files and the documentation, and explain how to use everything in a handover session. The accounts are opened in your name, and we leave them.
- What you see or decide
- Everything delivered is yours, and you confirm that you can sign in to your accounts.
- Cost
- Nothing further
- 7
Support after delivery
- What we do
- We fix any defect in what we delivered, free of charge, for 14 days from handover. After that an optional monthly maintenance plan is available. New features are priced before we start.
- What you see or decide
- You decide whether you need the monthly plan.
- Cost
- 14 days free, then an optional monthly plan
What you see before each payment
We never ask for the full project fee upfront. The fee is split into three payments, and each is preceded by evidence you can check yourself.
| Payment | The evidence you hold |
|---|---|
| 40%On approving the written offer | An offer with written scope, acceptance criteria and a phase schedule. |
| 30%When a working version is shown | A version that works, which you try yourself. |
| 30%On acceptance and approval | The test results and the acceptance criteria you confirmed in writing. |
Final files are handed over after the last payment. This is the implementation schedule; the paid diagnostic has the terms described above.
Who does what
A project works when each side knows its part before it begins.
What we take on
- Writing the scope and acceptance criteria before we start
- Carrying out the work and showing previews on schedule
- Testing the work and writing down the results
- Documentation and a handover session
- Naming a person accountable for each delivery
What we need from you
- One person who holds the acceptance decision
- Your comments on each preview within the time agreed in the offer
- Temporary access to the tools and accounts we must work on
- Your texts, data and files in the agreed format
- Opening the external accounts in your name, such as hosting, domain and licences
How changes are handled
The written scope is the reference. A new need may appear during the work, which is normal, and this is how we handle it:
- 1
We describe the request
We write down exactly what is asked and what will change because of it.
- 2
We price it
We state its price and, if there is one, its effect on the dates.
- 3
You decide
We start only after you agree in writing. If you decline, the original scope stays as it is.
- 4
We write its criterion
We add a written acceptance criterion for it before we carry it out, so both sides know when it counts as done.
How we communicate
- Channels
- We communicate by WhatsApp and e-mail, and hold meetings by call or video.
- Hours
- We are based in Egypt and work Gulf business hours by agreement. At the start we agree the hours for meetings.
- Reports
- After each phase you receive a written message on what was done and what comes next.
- Language
- In Arabic or English. The offer and the agreement are written in one language, which you choose.
What we do not do
We say this upfront because it protects you from wrong expectations.
- We do not guarantee sales or profit results. We commit to the deliverables, their quality and their written dates.
- We do not ask for the full project fee upfront.
- We do not handle company formation, commercial licences or legal procedures, and we do not give legal or tax advice.
- We do not process payments ourselves, and we do not hold payment-gateway keys or card data.
- We do not resell hosting. Accounts are opened in your name.
- We do not start large work, such as ERP, before a paid diagnostic and a written scope.
Start with a free call
Write to us about your business and what you want to change, and we will tell you the next step plainly.